NSW National Parks

Actified were engaged on a short project to support the UX team at the NSW National Parks and Wildlife Service. The work focused on the customer portal and pass purchase experience, where visitors and commercial tour operators buy and renew vehicle passes like the All Parks Pass and Parks Eco Pass, apply for licences and permits, and manage their account and vehicles.

We worked on clear, mobile first flows that make it easy to find the right pass and get through checkout, with or without an account.